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Message from Shelley Roberts CEO regarding closing referrals;

You can listen to the audio for this message here.

Dear referral partner,

Regrettably, we have made the difficult decision to temporarily stop accepting referrals into the service. Our waiting list is now in excess of 8 months. This is because the demand for Home-Start support is at an unprecedented high and staff are working at full capacity and with a full team of volunteers. Our service continues to support the same number of families each year and we hope, with more funding, to increase our size so we are able to meet future demand in a more manageable way.

We are passionate about supporting families at the right time and it does not sit comfortably with us for families to agree to a referral for our support, only to have to wait 8 months. We’re also conscious of the work involved in a referral, with much of the information becoming irrelevant and inaccurate by the time the referral is allocated.

We would appreciate if you could circulate this information amongst your colleagues and we apologise in advance to anyone who receives the message after taking the time to complete a referral. From 12pm 20/02/2020 we are no longer able to accept them.

We will inform you when we are nearing the time to re-open referrals. During the closure period we will be conducting a full review of the referral process and plan to make this easier and more open for referrers in the hope we can find a more effective way of managing demand.

We’d like to emphasise that the Home-Start service will be still very much active during this period and over 200 families over the year will have received our support.

Thank you for your continued support.

Many thanks

Shelley, CEO

We also welcome referrals of parents or people with child care experience who wish to become Home-Start volunteers.  Please visit the volunteer page for further information about the application process.