Download a copy of our Privacy Notice and Consent Statement for FAMILIES here

Listen to the audio version of our Privacy Notice for FAMILIES here:

  1. What is a Privacy Notice?
  2. Your Rights
  3. Security of your Information
  4. The Information we Collect
  5. How and Why is your Information Used
  6. Retaining your Information and Sharing it with Others
  7. Lawful Processing

Download a copy of our Privacy Notice and Consent Statement for VOLUNTEERS here

At Home-Start Manchester, we are committed to protecting and respecting your privacy.

This Privacy Notice explains when and why we collect personal information about you, how we use it, the conditions under which we may disclose it to others, how we keep it safe and secure and your rights and choices in relation to your information.

Any questions regarding this notice and our privacy practices should be sent by email to or by writing to Home-Start Manchester, Woodville Children’s Centre, Shirley Rd, Cheetham,. M8 0NE. Alternatively, you can telephone 0161 721 4493.

  • Who are we?
  • The personal data we collect from you, how we collect and how we use it depending on your relationship with Home-Start, please see the Appendix below which applies to you
  • APPENDIX 1 – Human Resources (employees, trustees, volunteers and job applicants)
  • APPENDIX 2 – Website Visitors (cookies)
  • APPENDIX 3 – Supporters (fundraising & communication)
  • APPENDIX 4 – Families using our services
  • Your Rights
  • Keeping your information safe – IT security
  • Keeping your information up to date
  • 16 or Under
  • Vulnerable circumstances
  • Changes to this notice
  • Review of this notice
  • How to complain

Who are we?

Home-Start Manchester is committed to protecting your personal information and to being transparent about what information we hold. Home-Start Manchester understands its obligations to you to help you understand how and why we process your personal data. We will only do so in accordance with all applicable UK data protection legislation, including the General Data Protection Regulation. In this notice ‘Home-Start’, ‘we’, ‘us’ or ‘our’ means:

  • Home-Start Manchester is a charitable company limited by guarantee.
  • Company no. 5183477.
  • Charity no. 1105353
  • Registered office: (address above)

We are registered with the Information Commissioner. Our registration number is: ICO:00013094575.

The personal data we collect from you, how we collect and how we use it

  • APPENDIX 1 – Human Resources (employees, trustees, volunteers and job applicants)
  • APPENDIX 2 – Website Visitors (cookies)
  • APPENDIX 3 – Supporters (fundraising & communication)
  • APPENDIX 4 – Families using our services

Your Rights

Under UK data protection law, you have certain rights over the personal information that we hold about you. Here is a summary of the rights that are likely to apply to you when we are processing your personal information. we think apply:

Right of access

You have a right to request access to the personal data that we hold about you.

You also have the right to request a copy of the information we hold about you, and we will provide you with this unless legal exceptions apply.

If you want to access your information, please contact the address provided above, telephone or e-mail

Right to have your inaccurate personal information corrected

You have the right to have inaccurate or incomplete information we hold about you corrected. The accuracy of your information is important to us so we’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or if you believe any of the other information we hold is inaccurate or out of date, please contact us via email, telephone or post (see below).

Right to restrict use

You have a right to ask us to restrict the processing of some or all of your personal information if there is a disagreement about its accuracy, or we’re not lawfully allowed to use it.

Right of erasure

You may ask us to delete some or all of your personal information and in certain cases, and subject to certain exceptions; we will do so as far as we are required to by law. In many cases, we will anonymise that information, rather than delete it.

Right for your personal information to be portable

If we are processing your personal information (1) based on your consent, or in order to enter into or carry out a contract with you, and (2) the processing is being done by automated means, for example, when you shop from our website, you may ask us to provide it to you or another service provider in a machine-readable format.

Right to object

You have the right to object to processing where we are using your personal information based on legitimate interests, (or for statistical/research purposes). In these circumstances we will consider your request against our legitimate reasons for continuing to process your information.

You have an absolute right to object to direct marketing. If you wish to opt-out of receiving marketing materials from us at any time, please contact the address below.

If you want to exercise any of the above rights, please contact us. We may be required to ask for further information and/or evidence of identity. We will endeavour to respond fully to all requests within one month of receipt of your request, however if we are unable to do so we will contact you with reasons for the delay.

Please note that exceptions apply to a number of these rights, and not all rights will be applicable in all circumstances. For more details we recommend you consult the guidance published by the UK’s Information Commissioner’s Office.

Keeping your information safe

When you give us personal information, we take steps to ensure that appropriate technical and organisational controls are in place to protect it, such as Firewalls, anti-virus protection and encryption. Home-Start UK has developed a set of security policies that include device security, authentication requirements, acceptable usage of resources, data storage requirements. We undertake regular reviews of who has access to information that we hold to ensure that your info is only accessible by appropriately trained staff, volunteers and contractors.

Where Home Start UK engages third parties to process personal data on our behalf, those third parties do so on the basis of our written instructions to them; are under a duty of confidentiality; and are obliged to implement appropriate technical and organisational measures to ensure the security of data. They are also not allowed to use your personal data for their own purposes.

Home Start UK has in place procedures to deal with any suspected data security breach and will notify you and the Information Commissioner’s Office of a personal data breach when legally required to do so.

Keeping your information up to date

We take reasonable steps to ensure your information is accurate and up to date. Where possible we use publicly available sources to identify deceased records or whether you have changed address. We really appreciate it if you let us know when your contact details change.

Young People

We are concerned to protect the privacy of young people under the age of 18. We will explain what data is held and how that data is being processed. We take responsibility for identifying the risks of processing data and mitigate these risks accordingly.

Vulnerable circumstances

We are committed to protecting vulnerable supporters, customers and volunteers, and appreciate that additional care may be needed when we use their personal information. In recognition of this, we observe good practice guidelines in our interactions with vulnerable people.

Changes to this notice

Any changes we may make to this notice in the future will be posted on this website so please check this page occasionally to ensure that you are happy with any changes. If we make any significant changes we will make this clear on this website.

Review of this Privacy notice

We keep this notice under regular review. This notice was last updated in July 2019.

For further information on each of these rights, including the circumstances in which they apply, visit the Information Commissioner’s Office (“ICO”) website at

If you would like to exercise any of the rights, please email, call or write to us using the details in ‘How to contact us’ below, let us have enough information to identify you, let us have proof of your identity and address, and let us know the information to which your request relates.

How to complain

Please report any complaint to the details set out in ‘How to contact us’ below. We hope we can resolve any query or concern you raise about our use of your information. You also have the right to lodge a complaint with the ICO who may be contacted at or telephone: 0303 123 1113.

How to contact us

Please contact us if you have any questions about this Privacy Notice or the information we hold about you at the contact details above.

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